Refund policy

Refund & Return Policy

We stand behind our products and want you to feel confident in your purchase. Here's how our return and refund policy works:

90-Day Return Policy

You have 90 days from the date of delivery to request a return.

Satisfaction Guarantee

If you're not satisfied after 90 days, you're eligible for a full refund—any time within the 90 day window.

How to Start a Return

Email us at help@celureco.com to request a return. If approved, we’ll provide a prepaid return shipping label and instructions.
Returns sent without prior approval will not be accepted.

For any return-related questions, reach out to us at help@celureco.com.

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@celureco.com.